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Just Jolly Weblog

Weblog: Troubleshooting Issues on Weblog

The issues you are experiencing may be a local issue caused by your browser's cache or cookies. We recommend trying the following:


Step 1 | Try to open your blog page in an Incognito window


We recommend trying to open your blog page in an Incognito window. Select the browser you are using from the table below.


Cache and Cookies If this solves the issue, make sure you complete step 2 and 3 to clear your browser. This should allow your browser to open as normal.

​Chrome

​Firefox

​Safari (Mac)

​Microsoft Edge

Internet Explorer 11

  1. ​Open Google Chrome.

  2. Press Ctrl + Shift + N on your keyboard (Cmd + Shift + N on Mac).

  1. ​Open Firefox.

  2. Press Ctrl + Shift + P on your keyboard (Cmd + Shift + P on Mac).


Note: Alternatively, can click the Menu icon at the top right and select New Private Window.

  1. ​Open Safari.

  2. Press Cmd + Shift + N on your keyboard.

  1. ​Open Microsoft Edge.

  2. Press Ctrl + Shift + N on your keyboard.

  1. ​Open Internet Explorer.

  2. Press Ctrl + Shift + P on your keyboard.


Note: Just Jolly no longer supports IE11. We recommend using one of our supported browsers to use our site. Learn more 


Step 2 | Clearing your cache


To clear your cache, follow the steps 1-3 and then select the relevant browser from the tale below to view the remaining steps.


  1. Close all windows and tabs of your browser.

  2. Open a new tab on your browser and make sure Just-Jolly.com is not open on any tabs or windows.

  3. Press Ctrl + Shift + Del (press Cmd + Shift + Delete using a Mac) then click below for browser-specific instructions. Note: This keyboard shortcut is relevant for all supported browsers except Safari (see below).


​Chrome

​Firefox

Safari

​Microsoft Edge

​Internet Explorer 11

  1. ​Click the drop-down next to Time range and select All time.

  2. Make sure the box is checked next to Cached images and files then click Clear data.

  3. Close and reopen Chrome.

  1. ​Click the drop-down next to Time range to clear: and select Everything.

  2. Make sure the box is checked next to Cache and click Clear now.

  3. Close and reopen Firefox.

  1. ​Press Cmd + , to open Preferences.

  2. Click the Advanced tab.

  3. Check the box next to Show Develop menu in menu bar (at the bottom of the window).

  4. Click Develop in Safari's menu bar and select Empty Caches.

  5. Close and reopen Safari.

  1. ​Make sure the box is checked next to Cached data and files and click Clear.

  2. Close and reopen Microsoft Edge.

  1. ​Make sure the box next to Preserve Favorites website data is unchecked and the box next to Temporary Internet Files is checked.

  2. Click Delete.

  3. Close and reopen Internet Explorer 11.


Note: Just Jolly no longer supports IE11. We recommend using one of our supported browsers to use our site. Learn more



Step 3 | Clear your cookies


Next, clear your cookies. This can be done every once in a while to help maintain optimum browser performance. Select the browser you are using from the table below.


​Chrome

​Firefox

​Safari (Mac)

​Microsoft Edge

​Internet Explorer 11

  1. Open Google Chrome.

  2. Click the Show More  iconin the upper-right corner.

  3. Click Settings.

  4. Under Privacy, click Cookies and other site data.

  5. Type Just Jolly in the Search field at the top right.

  6. Click Remove all shown.

  7. Click Done.

  1. ​Open Firefox.

  2. Click the Open Menu icon in the upper-right corner.

  3. Select Options.

  4. Select the Privacy tab.

  5. Under History, click Remove individual cookies.

  6. Type Just Jolly in the Search field.

  7. Click Remove Selected.

  8. Click Close.

  1. ​Open Safari.

  2. Click Safari.

  3. Click Preferences.

  4. Click Privacy.

  5. Click Manage Website Data.

  6. Type Just Jolly in the Search field.

  7. Click Remove All.

  8. Click Done.

  1. ​Open Microsoft Edge.

  2. Press Ctrl + Shift + Del on your keyboard.

  3. Select the checkbox next to Cookies and saved website data.

  4. Click Clear.

  1. ​Open Internet Explorer.

  2. Click the Settings icon in the top right.

  3. Select Internet Options.

  4. In the General tab under Browsing History, select Settings.

  5. Click View Files.

  6. Type Just Jolly in the Search Temporary Internet Files field.

  7. Click on a cookie then select all cookies using Ctrl + A.

  8. Press Delete on your keyboard.


Note: Just Jolly no longer supports IE11. We recommend using one of our supported browsers to use our site. Learn more



Still having trouble?

Just Jolly Technical Assistant: If you find that you are still experiencing issues after going through the steps above, you can find more possible solutions in the Just Jolly Technical Assistant.

Contact Just Jolly Customer Care:

If you find that you are still experiencing issues after going through the steps above, please reach out to us for assistance. We'll be happy to investigate further.


Provide the following information:

  • List the troubleshooting steps you have taken.

  • Prepare a screenshot or video of your issue.


Click here to contact Just Jolly Customer Care.

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