Just Jolly Troubleshooter
Just Jolly Technical Assistant
You can follow the steps below to resolve technical issues manually:
Try incognito mod
Try opening Just Jolly in incognito mode.
If you are not experiencing issues in incognito mode then you're likely experiencing a local issue. Continue with the steps below.
Clear your cache
Local issues can often be resolved by clearing your browser's cache.
Note:
If the issue is not resolved, try disabling your browser's add-ons and extensions.
Disable add-ons and extensions
Local issues can also be caused by extensions or add-ons (including those installed by security programs).
Check your browser's version
Go to whatismybrowser.com to make sure you are using the latest browser version.
Note:
If your browser is not up to date, we recommend installing the latest browser version. View Just Jolly's supported browsers.
Try using another browser
To establish if this is a browser related issue, please try opening Just Jolly site using a different supported browser.
Note:
If using a different browser resolves the issue, contact us for help troubleshooting the problematic browser. Make sure to send us the name and version of the supported browser you're having trouble with.
Try a different network connection
Please connect to a different Wi-Fi network. If you don't have access to a different network, you can create a Wi-Fi hotspot with your mobile phone to troubleshoot Just Jolly site issues.
If using a different network resolves the issue, we recommend that you:
Contact your IT department (if possible) to see if they can whitelist Just Jolly.
If you're not on a restricted network, contact us and let us know which internet provider you're having issues with.
Disable antivirus software
Temporarily disable your antivirus software (it may be interfering with your ability to load certain websites) and then reload the Just Jolly site.
Still having issues?
If you're experiencing technical problems after completing the steps above, contact us for help.