Just Jolly Troubleshooter
Editor: Gallery Issues
Galleries are a classic way to showcase images and encourage visitors to interact with your posts. However, you or your visitors may notice an issue with galleries on your live post.
There are a few potential causes of gallery issues, including image format and gallery type. You can rule out these causes and potentially resolve the issue by following the troubleshooting steps below.
Step 1 | Test other devices
The issues you're experiencing might be local, which means that they only occur on a certain device. In order to rule out local issues, open your post on a different device and compare to see if the issue occurs there too.
Step 2 | Check your gallery images
Gallery issues can be caused by the images that you upload to them. Check your images to ensure that they meet the following guidelines:
The following image types are supported: JPG, PNG, JPEG, JPE, JFIF, BMP, HEIC, HEIF, TIFF, TIF, WEBP, JPEG 2000 and RAW.
Images can be a maximum size of 25MB.
Note: We only support certain formats of JPEG 2000 and RAW files. Animated WEBP files are not supported, and are automatically reverted to static images. Learn more about file guidelines
Step 3 | Try our troubleshooting assistant
If you are still experiencing the issue after completing the steps above, we recommend using the Just Jolly Technical Assistant. This is an interactive troubleshooter that guides you through steps such as enabling incognito mode, and opening your post on a different browser. Take me to theJust Jolly Technical Assistant
Still experiencing issues? If the steps in this article don't resolve the issue, you can contact our support team who will be more than happy to help. Make sure to include the following information so we can assist you as soon as possible:
A description of the issue
A screenshot of the issue
The steps you have already taken to resolve the issue