User requests

Policy rationale

Just Jolly responds to requests for account removal in accordance with applicable law and our Terms of Service. Each and every request that we receive is carefully reviewed and we may reject or require additional clarification for certain requests.

We comply with requests for removal of:

• Accounts when requested by the account owner

• Accounts belonging to an incapacitated individual when requested by an authorised representative with proof of authority and medical documentation confirming incapacitation