Just Jolly Troubleshooter
Troubleshoot Local Issues with the Just Jolly App
The issues you are experiencing could be a local issue caused by your device's cache or outdated version. We recommend trying the following:
Troubleshooting local issues with the Just Jolly app:
Click the issue that you are having:
Check that your app is up to date
Go to the Apple App Store (on iPhone) or Google Play (on Android).
Search for the Just Jolly app.
Click Update (if available).
Note: If there's no option to update it means you're running the most up-to-date version of the Just Jolly app.
Check that you're using a supported device
Just Jolly app is supported on:
iPhone: iOS 15 and above
Android: 8.0 and above
Log out of your Just Jolly App and log back in
Open the Just Jolly app.
Tap the Profile icon at the top left.
Tap the Settings icon .
Tap Log Out.
Log back in using your account credentials.
(If the issue isn't resolved) Restart your mobile device.
Clear Cache on Android Devices:
Long press the app icon on your device's home screen.
Tap App Info.
Tap Storage.
Tap Clear Data.
Open the Just Jolly App and log back in.
Uninstall and re-download your app
If logging out and back in doesn't work, try completely uninstalling and then downloading your app again.
Still having trouble?
Contact Just Jolly Customer Care:
If you find that you are still experiencing issues after going through the steps above, please reach out to us for assistance. We'll be happy to investigate further.
Provide the following information:
List the troubleshooting steps you have taken.
Prepare a screenshot or video of your issue.
Click here to contact Just Jolly Customer Care.