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Just Jolly Resources

Opening Your Browser in Incognito/Private Browsing Mode

Sometimes, when trying to view or work on Just Jolly, the browser you're using can cause problems. To check if the problem is related to your browser, you can use incognito or private browsing mode. This mode lets you view your site without your browser remembering previous activity, helping you identify if the issue is caused by your browser.


If the issue doesn't happen in this mode, then it's likely a local problem that can be fixed with the help of Just Jolly Technical Assistant.


Open your browser in incognito or private browsing mode to check.

Chrome

Firefox

​Safari

Edge

  1. ​Open Google Chrome.

  2. Press Ctrl + Shift + N on your keyboard (Cmd + Shift + N on Mac).

  1. ​Open Firefox.

  2. Press Ctrl + Shift + P on your keyboard (Cmd + Shift + P on Mac).

  1. ​Open Safari.

  2. Press Cmd + Shift + N on your keyboard.

  1. ​Open Microsoft Edge.

  2. Press Ctrl + Shift + N on your keyboard.


Still need help?


If you're experiencing issues with Just Jolly in incognito/private mode, contact Just Jolly Customer Care and provide us with the following details:


  • The exact issue you are experiencing.

  • The different browsers and browser versions you have tried. Note: Go to whatismybrowser.com to find out what browser version you are using.

  • The internet security programs you have installed on your computer (e.g. antivirus, firewall).

  • A screenshot of the issue.

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