Just Jolly Subscriptions: Updating the Payment Method

Clients can update the payment method they use on their active recurring subscriptions. This is useful to avoid having their payments fail, their subscriptions canceled, or going into a grace period. This can happen when an existing payment method, such as a card, is due to expire soon.

If payment fails, and the subscription is canceled, clients will have to purchase a new subscription using a valid payment method. learn how to update their payment method using the steps below:

To update your payment method:

1. Log in to the Just Jolly.

2. Click Profile dropdown menu.

3. Select My Subscriptions.

4. Click the relevant plan.

5. Click Update Payment Method.

6. Click Credit/Debit Cards to add a new credit/debit card or select a previously saved credit card from the drop-down.

7. Enter the relevant details for the new credit/debit card. Note: The current credit/debit card details appear at the top to avoid confusion.

8. Click Submit.

• This option is only available for active, online recurring subscriptions.

• Clients cannot update their payment method using the Just Jolly app.

• Clients can only update their payment method to a credit card, not PayPal.

• Clients need to update the payment method on each subscription separately (changes to one subscription do not affect all subscriptions).

• Adding a new payment method through “My wallet” does not update the payment method on the customers’ active subscription.