Just Jolly Subscriptions: Grace Period

Grace period allow clients more time if the recurring payment for their plan fails. This is the time they have to resubmit payment before their subscription cancels automatically. While in a grace period, client still has access to the all benefits in their subscription.

• Grace period is only available for recurring subscriptions paid online.

• Grace period will not apply on the first payment of the subscriptions, including the first payment following a free trial.

How customers use grace periods

When a customer's recurring payment fails, their grace period begins. Customer receives an email asking them to submit payment.

When the customer clicks the "Submit Payment" link in the email, they go to the "My Subscriptions" page.

In the My Subscriptions section, a failed payment notification appears next to the relevant plan. The customer can then click Submit Payment and choose an existing payment method, or enter new details, to complete the payment.