Just Jolly Troubleshooter
Weblog: Troubleshooting Audio Player
If you are experiencing issues with Audio Player, see our solutions below.
Click an issue below to find out how to resolve it:
The player isn't working
Delete the existing player.
Add a new player from the Tool panel.
Note:
Don't copy and paste the player itself as you might be also copying the problem.
Audio files aren't uploading
Make sure that the files you are uploading meet the requirements. If the file is not supported by Audio Player, you can convert it to another file type by yourself.
See our file guidelines for Audio Files.
Audio file isn't downloading
If your issue relates to audio downloads, try disabling the enable to download toggle and then turning it back on.
Still need help?
If you still need assistance with Audio Player, contact us with the information below:
Include what happened and what you've already tried.
The name and file type of the problematic file.