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Customer Care

Uploading a File in the Just Jolly Help Form

Get solutions faster by sending us a screenshot of the problem you're experiencing.


Important: If you are taking a screenshot of a billing page or bank statement, be sure to conceal your full credit card number and CVV number. Leave only the last 4 digits of the credit card visible.

Before you begin: • Learn how to take a screenshot on Windows. • Learn how to take a screenshot on Mac. • Learn how to take a screenshot on a mobile device.

Note: The upload file field supports only Images file type.

Formats supported for uploading a file:

  • Images: .bmp, .gif, .heic, .heif, .jfi, .jfif, .jpe, .jpeg, .jpg, .png, .tif, .tiff, .webp


File size limits:

  • Images: 25 MB and 15 MB for GIFs

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