Just Jolly Troubleshooter
Troubleshooting Virus, Malware, and Phishing Warnings
Virus, malware, and phishing warnings can appear on Just Jolly site for a number of different reasons. Typically, these warnings are incorrect identifications; or what is called a “false positive”.
A false positive occurs when a security system, such as antivirus software, mistakenly identifies something as a threat, though it is actually safe.
Click an issue below to find out how to resolve it:
Incorrect AV software detection
Antivirus programs have a fairly broad set of criteria for deciding whether or not a file or site is safe, and no antivirus program is 100% immune to false positives.
In order to resolve the false positive warning you are encountering, please go to the Settings within your antivirus software and add our Just-Jolly.com site, to the whitelist (allow list). To do so:
Type "add website to whitelist (antivirus software provider name)" into your search engine.
Click the support page for your antivirus software provider and follow the given instructions.
Strict network security measures
Public and private networks often implement specific security protocols to protect sensitive information and maintain the integrity of their systems. As a result, access to certain URLs - including our servers and site - may be restricted.
While these measures are designed to prevent potential risks, they can sometimes inadvertently block or flag legitimate, trusted websites as the system prioritizes caution.
In order to resolve the false positive warning or block you are encountering, we advise contacting the relevant IT department at your location to see if they can whitelist Just-Jolly.com.
Our dedicated security team actively scans our platform and infrastructure for security threats on a regular basis. This is complemented by 24/7 monitoring to detect vulnerabilities and misconfigurations. You can trust that we are taking every necessary measure to maintain a secure and safe environment for you.
If, after troubleshooting using the steps above, you still encounter security issues, contact the Just Jolly security team and we'll be happy to assist you.