Payments
Troubleshooting Issues for Completing Payments
If you are experiencing payment failures, you may be able to fix the issue by addressing the most common reasons, which are listed within this article.
Depending on whether you cannot place the order, or complete your payment, there are a number of possible solutions available.
Troubleshooting issues while placing an order
If you cannot place your order, you encounter an error message telling you "We can't accept online orders right now."
An order can fail due to a variety of reasons. In this case feel free to contact us.
Troubleshooting issues with declined payments
A transaction may be declined for several reasons. Below, you can see the most common reasons for decline, as well as a description and possible actions to complete your purchase.
Resolving declined payment issues
If a payment has been declined, there are a number of possible remedies to help enable a successful payment next time around. The issue may be with our provider account, the bank, or our customer's payment method.
Just Jolly provides you with a reason for a failed payment for every declined transaction. Consult the table below for the possible decline reasons, as well as the action we suggest you take.
Decline Reason | Action |
|---|---|
This payment was declined by our customer's bank because it did not pass 3-D Secure authentication. | You need to contact your bank and try again, or to use another payment method. |
This payment was declined by our customer's bank. | Ask our customer to contact their bank and try again, or to use another payment method. |
Provider declined this payment. | Ask the customer to try again, or to use another payment method. |
Still need help?
If the problem persists after trying the troubleshooting steps above, contact us and we will be happy to help.