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Just Jolly Troubleshooter
Shop: Troubleshooting Customers Unable to Checkout
If customers are unable to checkout from your store, follow the steps below.
Make sure that coupons or discounts don't reduce a product's price below zero.
If you have, for example, a $5 product, and a customer uses a $10 off coupon on the product, the customer won't be able to check out because the price is a negative amount. To troubleshoot this problem, review which products each coupon or discount applies to.
Tip: You can redeem percent discount coupons (e.g. 20% off) instead of price discount coupons (e.g. $10 off) to avoid this problem.
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