Just Jolly Troubleshooter
Shop: Troubleshooting Customers are Unable to Apply Coupon
There are a number of reasons why a customer may be unable to enter or apply a coupon code. Follow the steps below to identify and resolve the most common causes.
Check the visibility of the promo code link
In checkout, there's a Enter a Promo Code link in the left bottom corner of the checkout. If it's not visible, please feel free to let us know.
Check if the coupon is out-of-date
When you get a coupon, there's a limit when it can be used. Customers who try to use it outside those dates cannot apply the coupon. Simply click on the 'i' icon in the promo code field.
Check if you have added a blank space
If a customer adds an extra space in your coupon (e.g. March Madness instead of MarchMadness), the coupon becomes invalid. To resolve this issue, tell your customer to copy and paste the coupon code without making any changes.
Note: Coupons are not case-sensitive.
Still need help?
If the problem persists, contact us, and we will be happy to help.