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Just Jolly Resources

Performing a Ping Test

A Ping test is a simple yet powerful tool to diagnose network connectivity issues. It helps to check if your device can reach a specific server or website (such as Just Jolly) and measure the round-trip time it takes for data to travel to the server and back. This is essential for identifying problems like slow connections, packet loss, or network congestion.


Why Should You Perform a Ping Test?

A Ping test is useful for:

  • Diagnosing network issues: Slow speeds or unresponsive websites.

  • Checking connectivity: Verifying if your device can reach the Just Jolly servers.

  • Identifying packet loss: Seeing if your connection is dropping data.

  • Measuring latency: Determining how fast or slow your network connection is.


How to Perform a Ping Test


Windows

macOS

Linux

  1. Open Command Prompt:

    • Press the Windows key, type “cmd” or “Command Prompt” in the search bar, and hit Enter.

  2. In the Command Prompt window, type the following: ping www.just-jolly.com

  3. Press Enter. You’ll see a series of replies showing the time it takes to reach the destination (in milliseconds).

  1. Open Terminal:

    • Press Command + Space, type “Terminal” in the search bar, and press Enter.

  2. In the Terminal window, type the following:

    ping www.just-jolly.com

  3. Press Enter. The ping test will start, and you’ll see similar results showing the response time in milliseconds.

  4. To stop the test, press Ctrl + C.

Note: Network Utility on Mac has been deprecated so you must use the Terminal to run ping tests.

  1. Open the Terminal.

  2. Type the following command:

    ping www.just-jolly.com

  3. Press Enter. You’ll see response times displayed in milliseconds.

  4. Press Ctrl + C to stop the test.


Understanding Ping Test Results

Once the Ping test is complete, you'll see results like this:

Reply from 192.168.1.1: bytes=32 time=20ms TTL=64

Here’s what each part means:

  • Reply from: The address of the server you are pinging.

  • bytes=32: The size of the data packet sent.

  • time=20ms: The round-trip time it took for the data to travel to the server and back, in milliseconds (lower time is better).

  • TTL=64: The "Time to Live" indicates the number of hops the packet took through the network.


What the Results Mean:

  • Low Time (e.g., 20ms): Good connection with low latency.

  • High Time (e.g., 200ms or higher): Indicates a slower connection.

  • Request Timed Out: The server could not be reached, suggesting a network issue.


When to Report Ping Test Results

If you experience high ping times or packet loss while testing Just Jolly or other services, this could indicate network issues on your end, or there may be a problem with the server. If the issue persists:

  1. Take a screenshot of the Ping test results.

  2. Include the error message (e.g., "Request Timed Out").

  3. Share this information with Just Jolly Customer Care to help them diagnose the issue more effectively.


Additional Tips

  • Ping tests with different servers: You may want to test other websites (such as google.com) to check if the issue is specific to Just Jolly or your general internet connection.

  • Network Congestion: If results are slow during peak times, it may indicate network congestion. Try running the test during off-peak hours for a more accurate assessment.


Need Further Assistance?


If the ping test reveals connectivity issues or you’re unsure about the results, feel free to contact Just Jolly Customer Care with the Ping test data for faster troubleshooting.


This article should help you understand how to run a Ping test to identify and resolve potential network issues. If you're still encountering problems, our support team is here to help!

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