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Customer Care

Accessing Support Requests

View all your support requests in one place.


Note: You can only view requests submitted using the Just Jolly Help form.

Learn how to access your support requests by watching the video:



To view your support requests:


  1. Go to the Just Jolly.

  2. Click the profile dropdown.

  3. Select My Requests.


Important information:

What is a request ID?


Support Request ID is the identification of your support request, you can share the request ID with a customer service specialist to identify your request among millions of requests. This helps us to serve you better.


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